Generations on Line (GoL) Helps Seniors Navigate Tech Options
By Katie Burke, Administrator, Generations on Line
If you, or someone you love, wants to learn how to use a tablet or smartphone to access the internet, Generations on Line (GoL) can help. GoL is a 20-year-old national non-profit, with a mission of narrowing the digital divide for seniors. And now, GoL is offering a FREE, interactive, tutorial for Android, Apple or Amazon tablets and smartphones, which can be found at www.generationsonline.org/apps
The tutorial was created with grant funding, and GoL shares it freely, to provide seniors with the information and skills necessary to use the internet. Although the training is specifically designed for seniors, anyone can use it. Another helpful feature of the GoL free tutorial is that it can stay on a learner’s device, allowing them to return to it, if a refresher is needed.
The GoL Free Tutorial Includes:
The Basics : Tapping a touch-screen, enlarging a page and shrinking, scrolling up and down, where buttons are located, how to get a keyboard to appear AND disappear
- Web : How to search the internet and internet safety
- Email+: Texting, video-calling (Skype, Zoom, FaceTime), setting up and accessing a Gmail account
- More : Using the camera; accessing apps and YouTube; how to attach photos to email
Loneliness and the Benefits of Technology: GoL Has Some Suggestions…
Did you know that loneliness has been associated with numerous health challenges, including increased risk of dementia? The pandemic’s “Stay Home, Stay Safe” protocols have increased social isolation that often leads to loneliness, boredom and depression. GoL works to help older adults to feel a part of their family, neighborhood, extended community and world.
Those who have used technology before may need very little support, and will go through the tutorial at their own pace, choosing to repeat sections or move ahead as they wish. Many others will need a friend or relative to help coach them through the program.
- If the coach and learner can be in the same room, the coach can support independent learning simply by troubleshooting, prompting and encouraging as needed.
- If remote support is required, friends and/or family members can act as a remote coach by putting the same GoL tutorial on their own device. They can make the same selections on each page as the learner and be ready to encourage or answer any questions by phone.
Seniors may need inspiration to pursue new technology options…
For many seniors, it helps to discover the benefits of new learning, especially when it comes to technology. Do they like cooking—tell them about the treasure-trove of recipes available online. Do they miss the family? Video calling is a great incentive for many to start learning. The incentive varies from person to person. One senior loved to fix cars and learned he could view old car manuals online – then he was hooked on the internet!
Once they start learning, most find it rewarding. “I never realized so much was out there!” a coach shared recently. “My learner had only used her tablet for games. She did not use the camera, email, apps or other features for she was afraid she would wipe out something. After completing the tutorial, she is now much more confident and can use the device. Goal met!”
More support from GoL: Free Family Guides
Generations on Line has recently created free Family Guides to help families assist loved ones with tablet and/or Wi-Fi acquisition, setup and learning, even remotely if necessary. GoL provides these free materials and tutorials so friends, family and facilities such as senior centers, libraries, nursing homes, etc. can help a techno-timid elder find the on-ramp to the information highway. You can find the app and web-versions of the tutorial, along with the Family Guides at: www.generationsonline.org/family

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Meet Kebbi!

The TouchChat app was recently trialed through EASTCONN’s AT Lending Library by Chris, a transition-age student with Autism Spectrum Disorder. Several AAC options were ruled-out prior to Chris’s device trials, after matching specific software design features to his abilities and needs. For example, Chris had demonstrated his ability to make requests to meet his needs and he had a large, receptive vocabulary. Yet, he was often impatient, so he benefited from automatic navigation and grammar guidance to produce full sentences quickly. Trials began with Chris observing the examiner using an 8-inch dynamic display, speech-generating device (SGD) with synthesized voice-output running research-based AAC software, called TouchChat. TouchChat is designed and manufactured by Saltillo for individuals who need efficient access to a robust vocabulary with a mix of single words, phrases and complete sentences. It is an app for iOS only, not Android devices. Chris’s support coach said he needed the smaller size of the 8-inch iPad, as compared to his current, 10-inch SGD. Chris enjoyed using the custom messages in the About Me page to express how he liked ketchup and other favorites. He quickly demonstrated the ability to imitate a model, and even learned to sequence three buttons independently to express, “I want to play music.” As a result of Chris successfully trialing several assistive technologies and devices, his school district could determine which device would best meet his needs.


In order to determine how we were going to implement the device at different opportunities throughout the student’s day, the educational team looked at what the student’s typical day looked like as well as her individualized educational programming. It was decided that we would start with the following commands; “Alexa, what’s the weather in (town).” This would allow the student to report the weather to the class during morning meeting. “Alexa, set a timer for (time)” and “Alexa stop the timer”—this would allow the student to set a timer while completing cooking tasks as well as while performing various other life skills activities where a time limit or a simple reminder is needed. “Alexa, play music by (preferred music artist)” would allow the student to engage with her peers socially and enjoy the leisure activity of listening to music. Finally, “Alexa, play calming sounds” to allow the student access to self-calming techniques rather than relying on an adult to anticipate and initiate the calming strategy. The student’s AAC tool (iPad mini with TouchChat HD-AAC app running MultiChat 15 Student vocabulary), which already contained a folder to access voice command, was customized to meet the communication needs.
For the past 36+ years, Carolann Cormier has worked as a speech-language pathologist (SLP) and an expert in assistive technology (AT) and augmentative and alternative communication (AAC) throughout the state of Connecticut. Since 1995, Carolann’s career has spanned many different work environments, including public schools, summer camps, the Department of Developmental Services (DDS), children’s hospitals, colleges and the Capitol Region Education Council (CREC). Carolann has presented nationwide, has also published numerous professional articles and written a guide to AT for students with Autism. She has also accomplished so much professionally, having earned a variety of advanced degrees and certifications. However, Carolann’s professional success is far greater than the sum of its parts: It’s her positive influence on students and families that is the true mark of her personal and professional legacy.